Cancellations
Cancelation & Amendments
Cancelations or booking amendments must be emailed to info@dolphins.com.au 48hrs or more prior to your scheduled departure time. Perth Wildlife Encounters reserves the right to charge the following fees:
• Cancellations within 48 hours of cruise departure time or failure to attend will not be eligible for a refund. Certain individual circumstances mean you may be eligible for a rebook (a minimum of medical certificate for proof of illness required for rebooking), however this is at the discretion of our Operations Manager.
• Amendments to reschedule your booking within 48 hours will not accepted unless eligible for a rebook as per above.
Conditions
All departures are subject to weather and we reserve the right to cancel or vary cruises in the interest of passenger safety.
All cruises are subject to operating with a minimum of 10 passengers.
All passengers participating in the Swim with Wild Dolphins cruise will be required to sign a waiver of liability. View a copy of the waiver of liability here.
In the unlikely event that we are unable to swim with or sight dolphins during these cruises, passengers may rebook free of charge for another date within the current season (September to early June). These seats are non-transferable and subject to availability. Please be aware that not sighting or swimming with dolphins or being unable to rebook for another date does not make you eligible for a refund.
In the interest of crew and passenger safety, PWE crew will be wearing electric shark deterrents known as Shark Shields. Shark Shields website advises ‘Direct contact with, or very close proximity to the antenna, may cause twitching of the surface muscles of the skin, in time with the slow pulsing of the signal. The conductive field readily travels through seawater, it being a better conductor than the human body. Thus the field tends to surround the body rather than penetrate it. Scientific tests show that the type of signal generated by the Shark Shield is unable to pass through body tissues, unlike radio waves or microwaves that readily penetrate the body, and therefore it poses no health problems for users. However, anyone with any health condition which could increase their sensitivity to the fields created by the Shark Shield should not use the device. Such conditions include heart disease, a history of heart attack, peripheral vascular disease, stroke, a history of fainting or epilepsy, lung disease, or if the user is on any prescription drugs that are administered for these conditions. People who have pacemakers or are pregnant must not use the Shark Shield and should also avoid swimming near any other person using the Shark Shield.